{"id":377,"date":"2025-09-24T12:27:23","date_gmt":"2025-09-24T09:27:23","guid":{"rendered":"https:\/\/soruzen.com\/?page_id=377"},"modified":"2025-09-24T12:28:49","modified_gmt":"2025-09-24T09:28:49","slug":"privacy-policy-refund-policy-terms-conditions","status":"publish","type":"page","link":"https:\/\/soruzen.com\/?page_id=377","title":{"rendered":"Privacy Policy | Refund Policy | Terms &amp; Conditions"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Terms &amp; Conditions<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> 20.09.2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to <strong>Soruzen.com<\/strong>. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. General Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Soruzen.com  provides flight search assistance, travel information, and related services. By using our website, you agree to these Terms. If you do not agree, please do not use our services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Use of Our Services<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must be at least 18 years old to use our services.<\/li>\n\n\n\n<li>You agree to provide accurate and complete information when filling out forms or making inquiries.<\/li>\n\n\n\n<li>You are responsible for maintaining the confidentiality of your account and any activity under it.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Service Limitations<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Soruzen.com is not an airline or booking agent. We provide assistance and tools to help you with flight searches and travel-related inquiries.<\/li>\n\n\n\n<li>Prices, availability, and schedules are subject to change by airlines or travel providers. We are not responsible for inaccuracies caused by third parties.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Payments &amp; Refunds<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If any paid services are offered, they will be clearly described on the website.<\/li>\n\n\n\n<li>Refunds and cancellations will follow our <strong>Refund &amp; Returns Policy<\/strong>, which is available separately on our site.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Liability Disclaimer<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We are not liable for any direct, indirect, or incidental damages arising from the use of our site.<\/li>\n\n\n\n<li>Flight delays, cancellations, or schedule changes are the responsibility of airlines and not Soruzen.com.<\/li>\n\n\n\n<li>While we strive to provide accurate information, we do not guarantee that all data (such as flight schedules or fares) will always be up to date.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Intellectual Property<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All content on this site, including text, logos, and images, is the property of Soruzen.com unless otherwise stated.<\/li>\n\n\n\n<li>You may not copy, distribute, or reproduce content without our written permission.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Privacy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Your use of our site is also governed by our <strong>Privacy Policy<\/strong>, which explains how we collect, use, and protect your information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Changes to Terms<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update these Terms &amp; Conditions from time to time. Any changes will be posted on this page with a revised \u201cLast Updated\u201d date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about these Terms &amp; Conditions, you may contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Email: <strong><a>info@soruzen.com<\/a><\/strong><br>\ud83c\udf10 Website: <strong><a>https:\/\/soruzen.com<\/a><\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Privacy Policy<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> 20.09.2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Soruzen.com<\/strong> , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or use our website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Information We Collect<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may collect the following information when you use our site:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Personal Information:<\/strong> such as your name, email address, phone number, and any details you provide when filling out forms (e.g., flight search or contact form).<\/li>\n\n\n\n<li><strong>Technical Data:<\/strong> such as IP address, browser type, operating system, and usage statistics.<\/li>\n\n\n\n<li><strong>Cookies:<\/strong> small files stored on your device to improve site functionality and user experience.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. How We Use Your Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We use your information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to your inquiries or requests.<\/li>\n\n\n\n<li>Provide travel-related information and flight assistance.<\/li>\n\n\n\n<li>Improve our website and services.<\/li>\n\n\n\n<li>Send administrative or promotional communications (only if you opt-in).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Sharing of Information<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell, trade, or rent your personal information.<br>We may share information only in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>With service providers who help us operate our website.<\/li>\n\n\n\n<li>If required by law, legal process, or to protect our rights.<\/li>\n\n\n\n<li>With third parties if you give explicit consent.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Data Security<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We implement reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Cookies<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website uses cookies to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improve your browsing experience.<\/li>\n\n\n\n<li>Analyze website traffic and performance.<br>You can disable cookies in your browser settings, but some parts of the site may not function properly.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Third-Party Links<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our website may contain links to third-party websites (e.g., airlines or booking partners). We are not responsible for the privacy practices or content of these external sites.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Your Rights<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to the personal data we hold about you.<\/li>\n\n\n\n<li>Request correction or deletion of your data.<\/li>\n\n\n\n<li>Opt-out of receiving promotional emails at any time.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Changes to This Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated \u201cLast Updated\u201d date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions about this Privacy Policy, you can contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Email: <strong><a>info@soruzen.com<\/a><\/strong><br>\ud83c\udf10 Website: <strong><a>https:\/\/soruzen.com<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Refund &amp; Returns Policy<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> 20.09.2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Soruzen.com<\/strong>, we aim to provide clear and fair policies regarding refunds and returns for our services. Please read this policy carefully before using our services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. General Policy<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Soruzen.com provides <strong>flight search assistance and travel-related services<\/strong>.<\/li>\n\n\n\n<li>Since we are not an airline or booking agent, refunds for actual flight tickets or travel products must be handled directly with the airline, travel provider, or booking platform.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Refunds for Soruzen Services<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you purchase a paid service directly from us (such as travel consultation or booking assistance), you may request a refund within 14 days of purchase, provided the service has not already been completed or delivered.<\/li>\n\n\n\n<li>Once a service has been fully delivered, it is <strong>non-refundable<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Cancellations<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you wish to cancel a paid service before it is delivered, please contact us immediately at <strong><a>info@soruzen.com<\/a><\/strong>.<\/li>\n\n\n\n<li>Cancellations made before work has started may be eligible for a full or partial refund.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Non-Refundable Items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following are non-refundable:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Completed consultations or delivered digital services.<\/li>\n\n\n\n<li>Any third-party costs (e.g., airline fees, booking platform charges).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. How to Request a Refund<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Email us at <strong><a>info@soruzen.com<\/a><\/strong> with your order or service details.<\/li>\n\n\n\n<li>Provide proof of purchase (such as an invoice or confirmation email).<\/li>\n\n\n\n<li>We will review your request and respond within 7 days.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If approved, refunds will be processed using the same payment method used at the time of purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Changes to This Policy<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this Refund &amp; Returns Policy from time to time. Any changes will be posted on this page with a revised \u201cLast Updated\u201d date.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Contact Us<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding this Refund &amp; Returns Policy, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Email: <strong><a>info@soruzen.com<\/a><\/strong><br>\ud83c\udf10 Website: <strong><a>https:\/\/soruzen.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions Last Updated: 20.09.2025 Welcome to Soruzen.com. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. 1. General Information Soruzen.com provides flight search assistance, travel information, and related services. By using our website, you agree to these Terms. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-377","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soruzen.com\/index.php?rest_route=\/wp\/v2\/pages\/377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soruzen.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soruzen.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soruzen.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soruzen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=377"}],"version-history":[{"count":1,"href":"https:\/\/soruzen.com\/index.php?rest_route=\/wp\/v2\/pages\/377\/revisions"}],"predecessor-version":[{"id":379,"href":"https:\/\/soruzen.com\/index.php?rest_route=\/wp\/v2\/pages\/377\/revisions\/379"}],"wp:attachment":[{"href":"https:\/\/soruzen.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}